Levis Return & Exchange Policy
Levi’s aims for customer satisfaction and allows returns or exchanges for items in their original, unworn condition with tags attached, including defective or incorrect items. Items can be exchanged once for a different size.
Online Purchases:
1. Must be initiated within 30 days of delivery.
2. Free in-store returns.
3. Free returns for Red Tab™ Members; non-members incur a $7.50 processing fee.
4. Final Sale items, shipping fees, gift cards, gift wrap charges, and donations are non-refundable.
5. Refunds are issued in the original form of payment.
In-Store Purchases:
1. Must be returned or exchanged within 30 days of purchase.
2. Free in-store returns and exchanges; cannot be returned by mail.
3. Full refunds with receipt using the original form of payment; items must be in original, unworn condition with tags.
4. Returns without a receipt receive store credit or exchange at the current selling price.
Return Process for Levi.com Purchases:
1. RedTab™ members log in to their account; non-members use the order number and email.
2. Locate the order and select “Exchange or Return.”
3. Choose a return method and follow instructions.
4. For mail-in or drop-off returns, select the items to return and the reason.
5. Choose the refund method (credit via gift card or original payment).
6. Submit the request to print the shipping label and receive drop-off instructions.
Levi’s® offers convenient return options, including in-store returns for a same-day refund at any local Levi’s® store, and a boxless mail-in option that requires no packaging or return label. Simply bring your order confirmation or order number for in-store returns, or use your mobile return code for mail-in returns at designated drop-off locations.
Levi’s Returns and Exchanges Conditions and Exceptions
General Conditions:
1. You have 14 days to return items; otherwise, the exchange will be canceled.
2. Include the exchange returns packing slip in your package to avoid refund delays.
3. If the packing slip is missing, expect an additional week for the refund to process.
4. Exchange orders ship once the return is dropped off, with email confirmation provided.
5. Allow 7-10 business days for delivery of the exchange order.
6. Exchanges can only be made for a different size, not for a new style or color.
7. Exchange items are not eligible for promotions or gift wrapping.
Out-of-Stock Items:
1. Exchanges cannot be processed for out-of-stock items; return the item for a refund or visit a Levi’s® store.
2. If the item goes out of stock after shipping your return, the exchange will be canceled, and a refund issued.
3. Use the “Notify Me If in Stock” button on the product page to get notified if an out-of-stock item is restocked.
Authorized Retailer Purchases:
Returns and exchanges for items bought from authorized retailers (e.g., Macy’s, Kohl’s, Amazon) must be processed through the same retailer.
International Returns and Exchanges:
Items must be returned and exchanged in the country of purchase.
For specific country return policies, refer to the respective Levi’s® store information.
Does Levi’s Accept Returns After 30 Days
The return policy states that for products purchased online, returns must be completed within 30 days from the date of purchase. For in-store purchases, returns can be made within 30 days from the date of purchase. After 30 days, Levi’s may not accept return requests.
However, if the product remains in its original condition with tags and packaging, you can try to communicate with the store staff to see if an exchange or store credit is possible.
Can I Exchange Levi’s without Tags
Exchanging Levi’s without tags typically depends on the store’s return and exchange policy. Levi’s require items to be in their original condition with tags attached for an exchange or return.
Levi’s has some distributors, such as Amazon and Macy’s. If you purchased Levi’s products from these distributors, then exchanging Levi’s without tags typically depends on their return policy instead of Levi’s. For example, Levi’s products purchased on Amazon can be returned or exchanged even without tags.
Can I Return Used Levi’s
Theoretically, used products cannot be returned. One of Levi’s return conditions is that the product must remain in its original state, including tags and other packaging.
However, if there are quality issues with the product, such as significant shrinkage leading to an improper fit, discomfort, or damage to zippers, you can try to negotiate a refund with the seller. The prerequisite is that you have retained some evidence, such as photos taken before washing, which can demonstrate the difference in the product’s size before and after washing.
Therefore, it is recommended that consumers take pictures of the product’s size, color, and even how it looks when worn before washing it. If quality issues arise after washing, these photos can serve as evidence to seek reasonable compensation.
