Why does Kohl’s accept Amazon returns? Returning Amazon items to Kohl’s is a convenient option thanks to a specific partnership between the two companies. For most standard Amazon purchases, the Kohl’s return option simplifies the process and enhances customer convenience. However, this service is not universal for all Amazon returns. It generally applies to items sold and fulfilled by Amazon, excluding those from third-party sellers. Additionally, large or bulky items may not be eligible for Kohl’s drop-off.
So here in this article, we will introduce the standard steps of returning Amazon Items to Kohl’s, some potential problems you may have during the returning process and ways to solve them.
Steps of returning Amazon Items to Kohl’s
1. Initiate the Return on Amazon:
Log in to your Amazon account.
Go to “Your Orders” and find the item you want to return.
Click on “Return or Replace Items.”
Select the reason for the return and follow the prompts.
Choose “Kohl’s Dropoff” as your return method.
2. Get the QR Code:
After selecting Kohl’s Dropoff, Amazon will generate a QR code.
This QR code will be sent to your email and will also be available on the return confirmation page.
3. Prepare the Item:
You do not need to pack the item yourself. Kohl’s will handle the packaging for you.
Ensure the item is in its original condition and has all its parts and accessories.
4. Visit a Kohl’s Store:
Take the item and the QR code (printed or on your phone) to a participating Kohl’s store.
Go to the Amazon Returns counter, usually located near the customer service area.
5. Drop Off the Item:
Show the QR code to the Kohl’s associate.
The associate will scan the QR code, accept the item, and handle the rest of the process.
6. Receive Confirmation:
You will receive an email confirmation from Amazon once the return has been processed.
Items not Covered by Agreement between Amazon and Lohl’s
| Item Type | Reason for Ineligibility |
| Third-Party Seller Items | Typically governed by the seller’s return policy |
| Large or Heavy Items | Size and handling constraints |
| Hazardous Materials | Safety concerns |
| Personal Care Products | Hygiene and health considerations |
| Perishable Goods | Product nature |
| Customized or Personalized Items | Unique nature of the product |
| Gift Cards and Digital Products | Intangible nature of the items |
| Certain Electronics | Specific return policies for these items |
| Any product missing the serial number or UPC | / |
Potential Problems and How to Avoid Them
Non-Participating Stores:
Chance is that you arrive at a Kohl’s store that does not participate in the Amazon Returns program, so make sure to check the Kohl’s website or call the store in advance to confirm participation.
Checking return eligibility in the Amazon app before heading to Kohl’s. To return an item to Amazon, you must first go through Amazon’s return process and follow the provided instructions. Kohl’s is not a general drop-off location for Amazon returns. The return options vary depending on the reason for the return: if it’s Amazon’s fault, free return options are available; if it’s the customer’s choice, free options are limited, often involving distant lockers. This discourages frequent returns due to shipping costs.
Expired QR Code:
The QR code has expired or is not working. Ensure you use the QR code within the timeframe specified by Amazon. If it has expired, initiate the return process again on Amazon to get a new QR code.
Goods from third-party sellers
Verify Seller Information: Ensure that the item you are returning is sold by Amazon and not a third-party seller. This can help avoid potential issues at Kohl’s.
Double-Check Return Options: When selecting Kohl’s as your return location, make sure it is listed as an available option on Amazon’s returns page.
Bring Documentation: Have all necessary documentation, including the QR code and proof that the item is sold by Amazon, ready on your phone. This can help clarify any misunderstandings at the store.
Item Condition Issues:
The item is not in its original condition or is missing parts, leading to a rejected return. Double-check the item before taking it to Kohl’s to ensure it meets Amazon’s return requirements.
Tips for Returning Amazon Items to Kohl’s
- Check Availability on Amazon’s Returns Page: Before heading to Kohl’s, verify if the Kohl’s return option is available for your item on Amazon’s returns page.
- Return Window: Ensure you initiate the return within Amazon’s return window, typically 30 days from the date of purchase.
- Proximity Requirement: Ensure that the Kohl’s store is within eight miles of your Amazon shipping address. If it’s farther away, you won’t be able to return your item there.
- Alternative Return Options: If Kohl’s isn’t a viable option, consider using a UPS store. Many customers, especially those with Amazon Prime, report not being charged for returns at UPS stores, even when the return isn’t due to Amazon’s fault.
- Amazon Prime Membership: Having an Amazon Prime membership might influence the availability of free return options. If you frequently return items, it may be worth subscribing to Prime to potentially avoid return fees.
- No Packaging Needed: One of the perks of returning items to Kohl’s is that you don’t need to worry about packing your return. Simply bring the item and your QR code.
- Take Advantage of Store Offers: Kohl’s often provides coupons or offers to customers returning Amazon items. Be sure to check for any promotions that might be available to you. Get Kohl’s coupon code.
