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About TikTok Shop
TikTok Shop Free Shipping Policy
Shipping Times: Shipping times can vary based on the seller's location and the customer's destination. Typically, sellers provide an estimated delivery date at checkout.
Shipping Costs: Costs depend on the seller's policy and the shipping method chosen. Some sellers might offer free shipping promotions.
Tracking: Once an order is shipped, customers usually receive a tracking number to monitor the delivery status.
International Shipping: Availability and costs for international shipping depend on each seller. Not all sellers may offer international delivery.
TikTok Shop Return Policy
Returns: Customers can typically return items within a specified period, often around 14 to 30 days, depending on the seller's policy. Items must be in their original condition, unused, and with all tags and packaging intact.
Exchanges: Exchanges might not be directly available through TikTok Shop. Instead, customers may need to return the item and place a new order for a different product or size.
Process: To initiate a return, customers usually need to contact the seller directly through the app. The seller will provide instructions on how to return the item.
Refunds: Once the return is processed and approved, refunds are typically issued to the original payment method. The time frame for receiving a refund can vary.