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Zappos Memberships, Rewards & Loyalty Programs

By joining the free Zappos VIP rewards program, customers earn rewards points on every purchase and get free expedited shipping. Shoppers earn one reward point per dollar spent and points for logging in to their accounts or completing product reviews. Plus, when you link your Amazon Prime and Zappos accounts, you'll earn one extra point (two points total) for every dollar spent at Zappos. Members can redeem points for Zappos coupons, which are otherwise rare to find.

Price Matching & Adjustments at Zappos

Zappos offers price matching before your purchase if you find the same item (brand, color and size) at a lower price on a qualifying retailer's website. Some exclusions apply, and Zappos does not offer price matching on existing orders. However, Zappos does provide price adjustments on items you purchase if Zappos reduces its price within 10 days. Contact Zappos customer support to request a price match or adjustment.

Zappos Buy Now, Pay Later

Zappos shoppers can select Afterpay at checkout to pay for their purchase on an installment plan. Afterpay splits the purchase total into four equal, no-interest payments. After an initial down payment at the time of sale, additional installments are paid every two weeks. Qualifying customers may also be eligible for buy now, pay later options when checking out using PayPal or Amazon Pay.

All orders at Zappos receive free standard shipping with no minimum purchase required or exclusions. Free expedited shipping is available for Zappos VIP rewards members, and it's free to join. Zappos ships to all U.S. states and territories, plus military APO/FPO addresses.

Zappos has a fantastic return policy and accepts returns for refund or exchange within 365 days of purchase. Plus, all returns are always free. Items must be unopened and in their original packaging. Some exclusions apply, including merchandise marked as final sale. Customers can skip the return shipping box and avoid printing a return label by dropping off their returns at Whole Foods Market.

Is Zappos legit?

Zappos is a legitimate company and website, owned by Amazon.

What did Zappos do for Black Friday in 2023?

Zappos offered deals at up to 50% off during its 2023 Black Friday and Cyber Monday sales. The sales featured popular brands like Cole Haan, Hoka, Saucony, Lauren Ralph Lauren and more.

Why are there no Zappos promo codes?

Zappos does not have promo codes for the general public, but it has great sales and daily deals.

Does Zappos have education and military discounts?

Yes, Zappos offers a 10% discount to students, teachers and military members who verify their information online and receive a unique promo code.

Does Zappos have a rewards program?

Zappos has a rewards program called Zappos VIP, which offers benefits such as free expedited shipping, earning points redeemable for VIP codes, and more. Amazon Prime members earn an extra point on every dollar spent at Zappos.

Does Zappos have free shipping?

Yes, Zappos offers free shipping all the time and on every order. There are also two other options for faster shipping available for a cost, except for the Zappos app users and VIP members.

What is the Zappos return policy?

Zappos has a very generous return policy, as the retailer offers free 365-day returns and exchanges. This means shoppers who aren’t 100% happy with their item can return it for a full refund or exchange it within 365 days of purchase. To be eligible for a return or an exchange, the item must be unworn and have its original tags and packaging.

Does Zappos do cashback on purchases?

RetailMeNot often offers cashback rewards for online purchases at Zappos. When you activate our offer, you’ll be directed to the store's site to make your purchase. Once your purchase at Zappos is approved, we will email you that your cashback reward can be redeemed from your RetailMeNot account via PayPal or Venmo.